Training your agents to be fast can compromise.
These top five best practices will ensure that your live chat software is a worthwhile investment for both your customers and your business.
Live chat is a software technology that allows customers to communicate with representatives in real-time.
It can be a purchase, a sign-up for the newsletter, or just attending a webinar.
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By connecting with your existing CRM software your sales team can manage leads, nurture them, and raise sales conversions.