Why PR pros should care about chatbots
The Future of Chatbots
Trends Shaping the Future of PR
Bots in Microsoft Teams
According to , 53% of service organizations expect to use chatbots within 18 months — a 136% growth rate that foreshadows a big role for the technology in the near future.
Despite the general notion that AI chatbots have faded away after the initial hype, the industry is alive and kicking, undertaking often even mind-bending projects.
Some chatbots use machine learning and artificial intelligence while others use natural language processing to maintain these human-like interactions.