I am going to connect you with my colleague, who is more familiar with the problem you have just described.
Sorry for the inconvenience caused.
And when your operators come across such customers, it is important that they are treated with sincere sympathy, and their problems are acknowledged with empathy.
Please be aware that additional admin fees may apply if you ask our Customer Services Team to do it for you.
If your query is related to an easyJet holidays booking, please use our.
This is precisely when your operators should be ready with the right live chat canned response for customers.