Having your customer on a chat, you can check their orders, monitor their performance or even share a screen with them.
Solve problems on the go Customers hate to wait and when they want you to solve their problems, every second counts.
I have opened multiple tickets, even just now 1 with the purchase failure options.
In the future, it is wise to update your information regularly to keep something like this from happening again.
And when they think so, you can proudly say that you deliver excellent customer service.
Nothing could be further from the truth! Your customers immediately know how to reach you, and you can provide them with support without any specialized training.