Does Apple still have live text chat?
Apple Hiring At
Apple Live Chat
However, at times you might want specific information about your Apple ID, subscription plan, order status, repair options, refund, or personal one-on-one support.
Apple offers competitive pay and your recruiter will inform you once you are offered a position.
I assume that it has to do with the current situation - not that many people are at work yet, so it could be a personnel shortage.