You tried to charge me the call out fee, which was totally inappropriate given the circumstance.
Service technician did not turn up so wasted half a day waiting in.
Go to Hotpoint service.
Hotpoint Service Reviews
I tried to explain that Hotpoint have only publicly announced a model number list with no mention about specific serial numbers.
Be warned do not risk purchasing this model.
I have been using it for 3 months and just love it! My advice and future actions will be to AVOID Hotpoint as a brand, absolutely appalling customer safety and service, will now seek resolution legally.